Terms and Conditions

Cakes and cupcakes

Storing your cake

• Your cake will keep best if it is sealed or wrapped

• Your cake will last approx. 3 days if it is iced in buttercream, or up to 5 days if it iced in fondant.

• You should dispose of cake after the advised time dependent on icing type

• Your cake doesn’t like to be wet, avoid water where possible.

• Your cake also doesn’t like the heat, it will melt and discolour, store somewhere cool.

• You can keep your cake in the fridge, but it tends to go hard, so if you want a softer cake keep out of the fridge.

• Ideal storage is in a sealed plastic container in a cupboard or pantry.

 

Disclaimers and refund info

Cake/cupcakes

• all information regarding use by/best before and the date your cake was made is provided with your allergy info

• in the event a refund is required, a picture of your cake will be required, and on receipt of this a 50% refund will be given.

• 50% of the cost of your cake covers ingredients and energy costs, this portion therefore is not refundable.

• Refunds are given at owners discretion, and information on how you have stored your cake following collection or delivery will need to be provided.

• I will look after your cake and make sure it is stored safely and kept safe, however when the product leaves my care, I am no longer liable for any damage caused or incorrect storage resulting in damage to your cake.

 

 

Catering/ buffets

• all information regarding use by/best before and the date your food was made is provided with your allergy info

• any allergies need to be clearly stated at time of booking

• allergy required food is prepared and stored separately from products containing allergens, however no responsibility can be held by Tattoos and Teaspoons for manufacturing of ingredients.

• Buffets will be delivered in catering storage boxes, however if you wish for the food to be laid out by Tattoos and Teaspoons staff, please specify at time of order, otherwise responsibility for this will be with the staff at your venue.

• Food prepared will be temperature checked and recorded and this will be available should you require it, after delivery, storages and preparation is not the responsibility of Tattoos and Teaspoons staff unless specified otherwise.

• Staff are fully trained in food hygiene and food allergens, certificates available on request.

• Tattoos and Teaspoons does not hold a licence to sell or dispense alcoholic beverages, please check with your hired space regarding event licences.

 

 

Disclaimers and refund info

Catering/Buffets

• in the event a refund is required, picture/video evidence of your reason for refund will be required, and on receipt of this a 50% refund may be given at Tattoos and Teaspoons management discretion.

• 50% of the cost of your payment covers ingredients and energy costs, this portion therefore is not refundable.

• Refunds are given at owners discretion, and information on how you have stored your order following collection or delivery will need to be provided, including storage by staff at hire venues where appropriate.

• I will look after your order and make sure it is stored safely and prepared safely, however when the product leaves my care, I am no longer liable for any damage caused or incorrect storage resulting in damage to your order.

 

Decoration/dressing venue

• Tattoos and Teaspoon staff will require access to your hired space at least 30 mins prior to your event commencing, this should be confirmed prior to booking.

• A contact number for the hired space should be provided to Tattoos and Teaspoons Staff so they are able to contact appropriate parties if needed.

• If customer is providing decorations to Tattoos and Teaspoons, these should be given to staff at least 1 week prior to the event, along with any instructions for location or preferred use.

• Tattoos and Teaspoons Staff will dress/decorate your venue to the best of ability dependent on the hired space, we are unable to obscure any entry or exit points, emergency exits or equipment such as emergency lights, fire alarms or fire extinguishers.

• Tattoos and Teaspoons will always co-operate with the rules and regulations of the hired space to ensure patron safety and the preservation of the hired space.

• Availibity of items such as character decorations or personalised items is dependent on stock from suppliers, in the event that these items cannot be located, Tattoos and Teaspoons will endeavour to match like for like as close as possible.

Disclaimers and refund info

Refunds will only be considered for decoration/dressing venues in the following circumstances:

-damaged/defective products used to decorate venue prior to event occurring.

- missing specified items when the item is not out of stock or replaced like for like and confirmed with customer in writing.

-No show or extreme lateness of Tattoos and Teaspoon staff, resulting in a direct impact on your event( this does not include unavoidable circumstances ie traffic) without at least 3 days notification.

 

Prop hire and staffing

• all props have a hire fee and this is included in your package where appropriate.

• Props and equipment remain the property of Tattoos and Teaspoons, and should be returned in full following hire within 24hrs. any missing hired items will be charged for at full price.

• Props are regularly serviced and inspected for safety and fit for purpose, Tattoos and Teaspoons can not be held responsible for accident or injuries that occur though inappropriate use of hired props.

• Any damage to hired props will be charged for at the cost of £100 per damaged or lost item, in the event that hired equipment becomes defective during your event, Tattoos and Teaspoons should be contacted immediately to remove or recover the hired equipment.

Photo booth

• The photobooth hire fee includes 2 staff members, props and backdrop and instant or digital prints.

• Hire fee can be reduced if you are happy to receive digital images rather than instant prints. Please specify at time of booking

• Staff will set up and close down the booth independently.

• The hire period for a photo booth is 2 hrs, not including set up or close down, this is handled by staff and is unpaid.

 

Payments/deposits/ payment plans

• a 50% non refundable deposit is required at time of booking.

• For bookings of £300 or over, a payment plan can be discussed and deposit negotiated.

• Payments can be made via PayPal, bank transfer or card.

• The full balance of your package is required 7 days prior to your event date.

• Any additions to packages will be charged appropriately at managers discretion.

• Dates will be not be held without a deposit..